Terms of service

Welcome to Larnivo. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.

Please read these terms carefully before using our website.

1. General Information

Larnivo is an online store offering kitchen faucets, dish drying racks, and related home and kitchen products.

Throughout these terms, “we,” “us,” and “our” refer to Larnivo. “You” and “your” refer to customers and visitors who use our website.

2. Eligibility and Website Use

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree not to use our website for unlawful purposes, attempt to interfere with its operation, or provide false or misleading information when placing an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and specifications are accurate. However, colors and appearances may vary slightly depending on your screen or device.

Please review product descriptions and specifications carefully before placing an order. If you have questions about a product, contact our support team before purchasing.

4. Prices and Product Availability

Product prices and availability may change without prior notice, subject to applicable law.

We reserve the right to correct genuine pricing, description, or listing errors. If an error affects an order you have placed, we will contact you and explain the available options in accordance with applicable law.

5. Orders and Cash on Delivery

Larnivo currently accepts Cash on Delivery (COD) as its payment method.

When you place an order, please provide accurate contact and delivery information. We may contact you to confirm your order or delivery details.

An order may need to be reviewed or canceled if the information provided is incomplete, inaccurate, or suspected to be fraudulent. We will handle such situations in accordance with applicable consumer protection laws.

Payment is due upon delivery under the Cash on Delivery arrangement.

6. Shipping and Delivery

We currently offer free shipping.

Our estimated delivery schedule is:

  • Order handling: 1–2 business days.

  • Transit time: 3–5 business days.

  • Estimated total delivery time: 5–8 business days.

Delivery times are estimates and may be affected by carrier delays, weather, public holidays, or circumstances beyond our control. We will make reasonable efforts to assist with delivery issues.

These estimates do not limit any mandatory delivery or consumer rights under applicable law.

7. Returns and Refunds

We offer free returns on eligible products. Return requests should be submitted within 14 business days of receiving your order by contacting our customer support team.

Please provide your order number and explain the reason for your request. Photos may be helpful if the product is damaged, defective, or incorrect.

Approved refunds are processed within 3 business days after approval, although the time needed to receive the funds may vary depending on the refund method.

For Cash on Delivery orders, contact our support team for refund arrangements.

Our return policy does not restrict any mandatory cancellation, return, refund, or warranty rights available under applicable law, including Brazilian consumer protection law.

8. Product Warranty and Defects

If you receive a defective, damaged, or incorrect product, contact us with your order details so we can review the issue and assist you.

Nothing in these terms excludes or limits any consumer guarantees or legal remedies that cannot lawfully be excluded or limited.

9. Intellectual Property

Website content, including text, graphics, logos, images, and design elements, may be owned by or licensed to Larnivo and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. These services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent permitted by applicable law.

11. Limitation of Liability

To the extent permitted by law, Larnivo is not responsible for losses arising from improper use of products, inaccurate information supplied by customers, or interruptions caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer protection rights.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page with an updated date.

Changes will apply as permitted by applicable law and will not remove rights that customers are legally entitled to retain.

14. Governing Law

These terms are subject to applicable laws and regulations. Nothing in this section is intended to deprive consumers of mandatory protections or legal rights available in their place of residence.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: Larnivo
Email: support@larnivo.com
Phone: +55 68 99975-1486
Address: Lago Center, R. Cel. Pedro Bogéa, 203 - Centro, Lago da Pedra - MA, 65715-000, Brazil

Thank you for shopping with Larnivo. We appreciate your trust and look forward to serving you.