Shipping policy

At Larnivo, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Costs

We offer free shipping on orders placed through our website. No standard shipping fee will be charged at checkout.

2. Order Processing Time

Orders are typically processed within 1–2 business days after they are placed.

Order processing includes preparing your items for shipment and arranging delivery. Processing may take longer during public holidays or periods of unusually high order volume.

3. Shipping and Delivery Time

Our estimated delivery schedule is:

  • Handling time: 1–2 business days.

  • Transit time: 3–5 business days.

  • Total estimated delivery time: 5–8 business days.

Delivery times are estimates and may vary depending on your delivery location, carrier operations, weather, public holidays, or other unexpected circumstances.

We will make reasonable efforts to help resolve delivery delays.

4. Order Confirmation

After placing an order, please ensure that your contact details and shipping address are correct.

Because Larnivo accepts Cash on Delivery (COD) only, our team may contact you to confirm your order or delivery information before shipment.

5. Tracking Your Order

If tracking information is available for your shipment, we will provide it through the available order or shipping notifications.

You can use the tracking number and the relevant carrier's tracking service to check delivery progress. If you have difficulty tracking your order, please contact our customer support team.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

If you notice an error in your shipping information, contact us as soon as possible. We will try to correct it before the order is shipped, but changes may not be possible after dispatch.

7. Delayed or Missing Orders

Although we aim to deliver within the estimated timeframe, delays can sometimes occur because of carrier issues, weather, public holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review the situation and help you determine the next steps.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, contact us as soon as possible.

Please include your order number and, where possible, photos of the item and its packaging. Our team will review your request and help arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

9. Delivery Address and Availability

Please ensure that someone is available to receive the package and pay for the order when using Cash on Delivery. Additional delivery attempts or arrangements may depend on the carrier's procedures.

10. Contact Us

If you have questions about shipping or delivery, please contact us:

Store Name: Larnivo
Email: support@larnivo.com
Phone: +55 68 99975-1486
Address: Lago Center, R. Cel. Pedro Bogéa, 203 - Centro, Lago da Pedra - MA, 65715-000, Brazil

Thank you for choosing Larnivo. We appreciate your trust and look forward to delivering your order.