Privacy policy

At Larnivo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this policy, subject to your rights under applicable privacy and consumer protection laws.

1. Information We Collect

When you visit or purchase from Larnivo, we may collect the following information:

  • Personal information: Your name, phone number, email address, billing address, and shipping address.

  • Order information: Products purchased, order details, delivery information, and transaction records.

  • Payment information: Information necessary to process Cash on Delivery (COD) orders and confirm payment upon delivery. We currently accept Cash on Delivery only.

  • Technical information: Your IP address, browser type, device information, and certain website usage data.

  • Communication information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Confirm Cash on Delivery purchases.

  • Provide shipping updates and customer support.

  • Handle returns, refunds, and complaints.

  • Improve our website, products, and shopping experience.

  • Prevent fraud, unauthorized activity, and misuse of our services.

  • Comply with applicable legal and regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic, and improve your shopping experience.

You can manage cookies through your browser settings. Where legally required, we will request consent before using non-essential cookies or similar technologies.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share information when necessary with trusted service providers, such as:

  • Shopify: Our e-commerce platform provider.

  • Shipping and delivery providers: To deliver your purchases.

  • Technology and website service providers: To maintain and improve our store.

  • Professional advisers or public authorities: Where required by law or necessary to protect legal rights.

These parties may receive only the information reasonably necessary for their relevant services, subject to applicable legal requirements.

5. Data Storage and Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Your information may be processed or stored by Shopify and other service providers in locations outside Brazil. Where applicable, we take steps to ensure that international transfers comply with relevant data protection requirements.

Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide customer service, resolve disputes, meet legal obligations, and maintain required business records.

When information is no longer needed, we will take appropriate steps to delete it or anonymize it, subject to applicable law.

7. Your Privacy Rights

Where applicable under Brazil’s General Data Protection Law (LGPD) and other relevant laws, you may have the right to:

  • Confirm whether we process your personal information.

  • Access your personal information.

  • Request correction of incomplete, inaccurate, or outdated information.

  • Request anonymization, blocking, or deletion where legally applicable.

  • Request information about sharing of your personal information.

  • Withdraw consent where processing is based on consent.

  • Request data portability where legally applicable.

  • Object to processing in circumstances permitted by law.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before responding.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without the necessary legal authorization. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or applicable laws. Any updates will be published on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Larnivo
Email: support@larnivo.com
Phone: +55 68 99975-1486
Business Address: Lago Center, R. Cel. Pedro Bogéa, 203 - Centro, Lago da Pedra - MA, 65715-000, Brazil

We are committed to handling your personal information responsibly and respecting your privacy rights.