FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Larnivo FAQ page. Here you will find answers to common questions about our products, ordering process, shipping, payment methods, returns, and refunds. If you need further assistance, please contact our customer support team.

1. What products does Larnivo sell?

Larnivo specializes in kitchen essentials, including kitchen faucets and dish drying racks designed to support everyday kitchen tasks and help keep your kitchen organized.

2. Do you offer free shipping?

Yes! Larnivo offers free shipping on eligible orders under our standard shipping policy.

3. How long does delivery take?

Our estimated delivery timeframe is 5–8 business days, including:

Handling time: 1–2 business days.
Transit time: 3–5 business days.

Delivery times may vary depending on the destination, courier operations, public holidays, and other unexpected circumstances.

4. Which payment methods do you accept?

Larnivo currently accepts Cash on Delivery (COD) only. You pay when your order is delivered, according to the delivery provider's procedures.

5. Can I return a product?

Yes. Larnivo offers free returns on eligible products under our return policy. Please contact our support team within 14 business days of receiving your order to discuss your return request. Your mandatory consumer rights under applicable law remain unaffected.

6. How long does a refund take?

Once your return or refund request has been approved, Larnivo typically processes the refund within 3 business days. The time required for you to receive the funds may depend on the refund method and applicable arrangements.

For Cash on Delivery orders, please contact our support team to confirm the refund method.

7. What should I do if my product arrives damaged or defective?

If your kitchen faucet or drying rack arrives damaged, defective, or incorrect, please contact Larnivo as soon as possible. Include your order details and photographs of the issue, if available, so our team can assist you.

8. Can I cancel my order?

If you wish to cancel your order, contact Larnivo as soon as possible. We will try to help if the order has not already been processed or dispatched. Any cancellation rights required by applicable law will be respected.

9. How can I track my order?

If tracking information is available, it will be shared through the applicable order or shipping communication. If you have not received tracking details or need help with a delivery update, contact our customer support team.

10. How can I contact Larnivo?

You can contact Larnivo using the details below:

Trade Name: Larnivo
Phone Number: +5568999751486
Email: support@larnivo.com
Address: Lago Center, R. Cel. Pedro Bogéa, 203 - Centro, Lago da Pedra - MA, 65715-000, Brazil

11. Do I need to create an account to place an order?

Account requirements depend on the checkout options available on our website. Please follow the checkout instructions to complete your purchase and provide accurate contact and delivery information.

12. How can I get help with a product before ordering?

If you have questions about a kitchen faucet's features or a drying rack's size, design, or compatibility, contact Larnivo before placing your order. We will do our best to help you make an informed choice.