Refund policy

At Larnivo, customer satisfaction is important to us. We aim to provide quality kitchen faucets and dish drying racks. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We offer free returns on eligible products. To request a return, please contact our customer support team within 14 business days of receiving your order.

To help us process your request, please provide:

  • Your order number.

  • The reason for the return.

  • Photos or videos if the product is damaged, defective, or incorrect.

Products should be returned in their original condition and packaging where reasonably possible. Your statutory consumer rights are not affected by this policy.

2. How to Request a Return

To start a return, contact us using the details below. Our support team will explain the return procedure and provide any necessary instructions.

Please do not send products back before receiving return instructions from our team.

3. Return Shipping Costs

Returns for eligible products are free. If your item arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds are processed within 3 business days. The time it takes for the refund to reach you may depend on the refund method and your financial institution.

For Cash on Delivery (COD) orders, please contact our support team to arrange the appropriate refund method.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and supporting photos or videos. We will review the issue and help arrange an appropriate resolution.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped. Your applicable consumer rights remain unaffected.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Larnivo
Email: support@larnivo.com
Phone: +55 68 99975-1486
Address: Lago Center, R. Cel. Pedro Bogéa, 203 - Centro, Lago da Pedra - MA, 65715-000, Brazil

We appreciate your trust in Larnivo and will do our best to make your shopping experience satisfactory.